Privacy & Policy

1. Information We Collect

When you place an order on Decor Heaven, we collect the following information:

• Full name (first and last name)
• Email address
• Phone number
• Shipping address (house number, street, city, province, postal code)
• Order details (items, quantities, total amount)

2. How We Use Your Information

We use your information for the following purposes:

• To process and deliver your orders
• To contact you regarding your order status
• To provide customer support
• To improve our products and services
• To send order updates and delivery notifications

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. Your data may be shared only with:

• Courier and delivery partners for order fulfillment
• Payment processors for secure transaction handling
• Legal authorities if required by law

4. Data Security

We implement appropriate security measures to protect your personal information. All data is stored securely and accessed only by authorized personnel. However, no method of transmission over the internet is 100% secure.

5. Cookies

Our website uses local storage to enhance your shopping experience, such as remembering your cart items and login session. You can clear this data through your browser settings.

6. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications

7. Returns & Refund Policy

We offer a 15-day return and exchange policy. If you are not satisfied with your purchase, you may request a return or exchange within 15 days of delivery, provided the product is in its original condition. Contact us at +92 309 2501468 or info@decorheaven.pk to initiate a return.

8. Shipping Policy

Orders are delivered within 5-6 business days across Pakistan. Free shipping is available on orders above Rs. 5,000. A flat shipping fee of Rs. 200 applies to orders below Rs. 5,000.

9. Changes to This Policy

We may update this Privacy & Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy & Policy, please contact us:

• Phone: +92 3092501468
• Email: ranauzair2607@gmail.com
• Website: decorheaven.com